Delighted customers: find and celebrate your happiest customers

The Delighted Customers page lists the customers who have shown strong satisfaction, so you can thank them, ask for a review or share the good news with your team.

Open the page

Open the Customers page and click Delighted Customers.

Who is detected automatically

InputKit adds a customer when:

• a survey response has an NPS of 9 or 10 (or an overall rating of 9 or more) and includes a comment, and the customer is identified;

• an online review (Google) is exactly 5 stars with a comment.

Each card shows how it was detected (Automatically detected or Created by), the date (Detected at) and the Original Comment. If a review can't be matched to a customer, it shows No customer matched or Most likely match.

Filter

Use Filter by source to show All sources, Survey Response, Online Review, Manual or Audio Feedback.

Mark a customer as delighted yourself

1. Click Mark Customer as Delighted.

2. Choose the Customer, optionally a Location, and optionally add a Manual Note.

3. Click Save. Delighted customer created successfully appears.

You can mark the same customer only once per day.

Edit or delete

You can edit the note (Add Note or Edit Manual Note). Delete Delighted Customer removes the entry for good.

If you have any questions, feel free to contact us via the chat.